Network Operations

Reports:

• Focused on uptime over a given time period.
• Tend to focus on core circuits on the network.
• Shown in % uptime based on the report period,(ex:99.98% available).

Operations Calendar:

• Shows both the network incidents and plannned changes laid out in a calendar format.
• Allows for customers to see what is being done or going on with the network for a given time.
• Provides the ability to look both backward and forward in time for network events they may want to schedule around.

Public Task Viewer:

• Allows a user to see the current status of a ticket they opened with the NOC.
• Provides summary details and current timings on these tickets.
• Give users an easy way to send a link to a given task to others who may inquire.